Terms of Service

Payment

All merchandise must be paid in full prior to delivery or tender to a third party carrier for delivery. We accept major credit/debit cards, certified check and cash for payment.
Because of the nature of our products, orders for any made to order item cannot be cancelled without penalty after 48 hours from time of purchase. We cannot accept cancellations once your items have completed production. If you need to cancel an order, please contact us at hello@shopgrayn.com to calculate cancellation fees.
Any and all cancellations resulting in refunds by credit card are subject to a 5% processing fee.
We will hold items for 30 days from the notification of completion, after which we require full payment. After 30 days charges of 1% of the order total per month will be assessed. Delinquent balances may be referred to a collection agent for settlement and will be subject to a 20% collection fee. Buyer agrees to assume all legal costs incurred in collection of such balances.

We offer white glove delivery nationwide. Delivery Charges are based on distance, complexity, and the number of trips required.

The buyer agrees to accept responsibility for determining if the furniture ordered can physically be delivered to their location using normal means. It is the sole responsibility of the buyer to determine if the furniture ordered is suited to their needs and appropriately sized for their location. The buyer agrees to accept all responsibility for any and all costs in the case that the furniture does not fit through doorways, passageways and elevators, etc. using normal moving equipment. Our delivery team will not remove doors or in any other way modify your home or your furniture to facilitate delivery. If walk up delivery is required beyond 2 flights of stairs, the buyer agrees to pay for this extra service at the rate of $25 per floor.
All rooms must be prepared to receive furniture prior to delivery. Our delivery team is not able to move existing furniture or electronic equipment, nor will they attach anything to the walls of your home.
Furniture may be picked up by appointment only.

Lead times are estimates only. We quote lead times to the best of our ability, but a number of unforeseen issues can delay orders. Lead times are not guaranteed. Shipping times are not included in estimated lead times.

Special orders, fabric, upholstered furniture, and all delivery charges are neither refundable nor returnable.
Clearance items or floor models are final sale and are neither refundable nor returnable.
Any and all cancellations resulting in refunds by credit card are subject to a 5% processing fee.

Our furniture is guaranteed against structural defects in materials or workmanship for two years. Color variations, natural markings, fading, and wear in fabric, leather or wood are to be expected and are not covered by our warranty.
Repairs for damage that we determine to be the result of accident, neglect or abuse are charged a service fee of our determination. We will not service furniture we determine to be damaged beyond repair. All repairs are subject to pick up and delivery fees.

In the event an item is purchased at an erroneous price, we reserve the right to cancel the order at our discretion at any time.

This sales agreement and terms of sale constitute the entire agreement between parties and can only be modified in writing, signed by the parties.
The buyer and GRAYN Home LLC, consent to the exclusive jurisdiction of the courts located in the state of New Jersey to resolve all disputes and litigation between the parties. The prevailing party is entitled to recover from the other party all attorney fees and costs involved.